Before you open ChatGPT, pull ten to fifteen sentences from reviews, tickets, and post-purchase surveys where customers name the problem or the result in their own words. In the same note, list five to ten phrases your brand must never say on camera — superlatives, clinical claims, and the marketing verbs you already know sound fake. That packet is the brief. ChatGPT mirrors whatever you feed it; feed it homepage copy and you get a homepage with a hoodie.
Prefer phrases that repeat across customers over one colorful outlier. If six reviewers independently write some version of 'I did not think it would work this fast,' that skepticism-to-surprise arc is a hook, not a testimonial to paste. Copy the wording, including the awkward bits. The awkward bits are why it sounds human. Brand-written benefit lines like 'designed to elevate your routine' are the opposite input: they teach the model the cadence you are trying to escape, and ChatGPT will reproduce that cadence at scale if it is the only prose in the packet.
The banned list is as important as the source quotes. Put 'game-changer,' 'unlock,' 'elevate,' 'seamless,' 'revolutionary,' and any unsubstantiated 'clinically proven' line on it before generation, not after. ChatGPT will reach for those words unless you forbid them in the same message as the customer quotes. Keep the packet in a running doc so every future script starts from the same raw language instead of a blank chat, and add a new ban whenever a draft sneaks a word past you. Put the date of the last ban at the top so the packet does not go stale.